Fluent Support – WordPress Helpdesk and Customer Support Ticket Plugin

وضاحت

The Super Fast, most versatile, and feature-rich support and customer ticketing plugin for WordPress

Fluent Support is the most versatile and feature-rich help desk and support plugin for WordPress. Provide awesome support and manage customer queries right from your WordPress dashboard.
Fluent Support is the perfect helpdesk & support ticketing plugin that can match the premium features of SAAS solutions like Zendesk or Helpscout or FreshDesk.

👉 Official Website Link: Official Website
👉 Join Our FB Community: FluentSupport Facebook Group
👉 Official 5 Minutes Guide: Getting started in 5 minutes

Your Self Hosted Customer Support Solution in WordPress

Fluent Support is the best and complete feature-rich customer support ticketing system solution. It is also the simplest and fastest Support Ticketing Plugin on WordPress. Manage your customer queries from different channels like contact form, support ticketing form, email, or from remote website. (Yes, It’s Free!)
Along with managing tickets, you can assign multiple customer agents with appropriate permission levels. Get in details reports about your customers, agents, and productive your overall customer support desk. From the ticket view, you can see the 360-degree view of your customer like their previous tickets, address, purchase history, membership levels, etc. You can do more when you have all the data about a customer along with their query.

Fluent Support is a self-hosted support ticketing system with unlimited tickets, support agents, users, products, tags, channels, You name it! There have no limitations as you own your own system and data.

FEATURES – Every Online Business Needs

🎉 All-in-One Customer Support Solution
With Fluent Support, you can centralize all of your customer queries and respond, track them efficiently. You can also keep your customer’s additional data, notes and track their overall stats.

  • Multi-Channel Support Ticketing System
  • Super fast and rich filter based ticket management
  • Track waiting times for your overall tickets

🎉 Customer Portal
Your customer can open a ticket from your website or use your site’s contact form. All the tickets can be viewed by the customer when they log in to your site. For public users, they can respond to a ticket by using a unique signed secure link so you can serve both public users and logged-in users.

🎉 Ticket Segmentation and Reporting

  • Ability to segment tickets by product
  • Customer can set the priority
  • Admin/Support Agent can set the priority of a ticket for their own
  • Adding note for internal use for a ticket
  • Get detailed reports of your support agents and customers

🎉 Built-in Productivity Tools

  • Send a response to multiple tickets at once. Very useful for similar queries
  • Close tickets by filtering tickets that are older than 20 days (as an example).
  • Quickly edit a customer’s info from the ticket page or add a note for later usage.

🎉 Build for Speed & Productivity
Fluent Support has been built to save time and make your customer support experience more pleasant. Fluent Support is built on top of VueJS & REST API as a Single Page Application. For each page transition, it does not load the full page. It just fetches the required data over AJAX and loads your UI instantly. It’s like magic (Thanks to VueJS and REST API). We also made the UX super friendly, easy, and super simple so you don’t need a learning curve for getting started.

🛡️ Fully GDPR Ready

Fluent Support is a self-hosted WordPress plugin. You own your data, and no external SAAS connection is required to run your Support system with Fluent Support.

🚀 Modern. Powerful. Super Fast 🚀

  • Build with VueJS and REST API as a Single-page Application
  • Super fast and lean interface so anyone can use it without any learning curve
  • Super awesome Dashboard with charts, graphs, essential data points to show your overall support quality.
  • Separate DB Tables, and it’s does not affect your WordPress page speed

SEAMLESS INTEGRATIONS & Features (Pro)

Fluent Support features and integrations that will help your business –

First Class integrations with WooCommerce & EDD:

  • Let your customers open support ticket against an order so you know exactly what they are talking about.
  • Let your customers select a store product for the query.
  • View your customer’s orders and purchase history from a ticket view.

Integrations with Your Membership Plugin

Do you have a membership site with Restrict Content Pro / Paid Membership Pro / Wishlist Member then we got your covered.
When you view your member’s ticket you can see all the details of your member’s membership information so it’s super easy for you to give support to your customer.

Make your Learning Management System more interesting

If you have a LMS site running on LearnDash / LifterLMS / TutorLMS then Fluent Support is a perfect solution for you. With the core integration with your LMS system data, you can view all the details about your student when supporting your students.

Core BuddyPress / BuddyBoss Support

With BuddyPress / BuddyPress integration, you can get detailed overview about your community member from the same page of your custom ticket overview. So you can respond with the right message always!

Automate Smartly and Do More in Less Time

With the powerful Workflow and Saved Replied feature (pro) you can automatically send replies, add internal notes, set priority, assign appropriate support agent, etc on customer’s query event.
With the manual workflow, you can create a set of tasks and run those tasks on the selected filtered tickets. So you can automate multiple tickets and on a single click.

Migrate From Other Support Plugins

If you are using any of the following Support plugin and wants to migrate to this high performance and super fast support plugin then you can do that in few minutes. We have built a super smooth migration module to make your life easier.

Migrate From Awesome Support – WordPress HelpDesk & Support Plugin

If you are an Awesome Support plugin user then we got you covered. Just install Fluent Support, Configure with basic settings, create your agents and then follow the following steps

  • Go to Fluent Support -> Settings
  • You can see the Awesome Support migration details
  • Click on the migrate now button
  • It will take few minutes depends on your support tickets size
  • Once completed it will ask if you want to delete Awesome Support Tickets from your database.
  • Confirm delete or leave it as it is.
  • Now you have all the data right inside your Fluent Support plugin.
  • Enjoy your day!

Migrate From SupportCandy – Helpdesk & Support Ticket System

If you are a Support Candy plugin user then it’s super easy to migrate to Fluent Support. Just install Fluent Support, Configure with basic settings, create your agents and then follow the following steps

  • Go to Fluent Support -> Settings
  • You can see the SupportCandy migration details
  • Click on the migrate now button
  • It will take few minutes depends on your support tickets size in SupportCandy Plugin
  • Once completed it will ask if you want to delete SupportCandy Tickets from your database.
  • Confirm delete or leave it as it is. If you leave it then all data in SupportCandy will remain as it is.
  • Now you have all the data right inside your Fluent Support plugin.
  • Migration done from “SupportCandy – Helpdesk & Support Ticket System” to Fluent Support Plugin!

Migrate From JS Help Desk – Best Help Desk & Support Plugin

If you are a JS HelpDesk plugin user then it’s super easy to migrate to Fluent Support. Just install Fluent Support, Configure with basic settings, create your agents and then follow the following steps

  • Go to Fluent Support -> Settings
  • You can see the JS Help Desk migration details
  • Click on the migrate now button
  • It will take few minutes depends on your support tickets size in JS Help Desk Plugin
  • Once completed it will ask if you want to delete JS Help Desk Tickets from your database.
  • Confirm delete or leave it as it is. If you leave it then all data in JS Help Desk will remain as it is.
  • Now you have all the data right inside your Fluent Support plugin.
  • Migration done from “JS Help Desk – Best Help Desk & Support Plugin” to Fluent Support Plugin!

Reviews by WordPress Experts

Other Plugins By The Same Team

تصوير

  • FluentSupport Tickets
  • Single Ticket Overview
  • Fluent Support Reports
  • Customer Portal - Dashboard
  • Customer Portal - Single Ticket
  • Workflows (Pro)
  • Settings
  • FluentSupport Dashboard

انسٽاليشن

This section describes how to install the plugin and get it working.

  1. Just search for Fluent Support in WordPress Plugins and click install and activate.

OR

  1. Upload the plugin files to the /wp-content/plugins/fluent-support directory, or install the plugin through the WordPress plugins screen directly.
  2. Activate the plugin through the \’Plugins\’ screen in WordPress
  3. Use the Fluent Support -> Settings screen to configure the plugin
  4. (Make your instructions match the desired user flow for activating and installing your plugin. Include any steps that might be needed for explanatory purposes)

FAQ

Are there any limitations about how many support tickets I can manage?

No, there are no limitations. You can manage as many support tickets or customers or support staff as you want.

Is it 100% self-hosted?

Yes, Fluent Support is 100% self-hosted. Fluent Support will not connect with any of our SAAS servers. You own the data, and your data should be hosted on your hosting server.

Is it GDPR compliant?

Yes, your data never goes to a different server like HelpScout, ZenDesk or Freshdesk. All the data will be saved and managed into WordPress.

Will it is a performance issue for WordPress?

Absolutely not! From the very first, We were careful about this. It stores all the related data in custom database tables, so it will not affect your WordPress database. We built the application with VueJS, and it’s only run when you go to the admin dashboard of Fluent Support. Also, The Admin UI is super-fast as It’s a SPA and communicates over ajax.

جائزا

7 نومبر 2022
I have tried the plugin and the bad thing is that it does not collect the existing woocoomerce user data, that is to say that if they want support, each user must re-register. I see it badly for the user experience, since it is about reducing unnecessary registrations. it's a pity that it's not linked to the woocommerce user database
8 سيپٽمبر 2022
Fluent support is the best helpdesk plugin I have used. I have tried so many in the past but Fluent is so simple to use, very powerfull though. Despite the fact that I used the free version, the DevTeam managed to find out the solution to an issue I had with the greek characters. They investigated the problem for over 2 days and they did find what was the problem. It turned out that I hadn't enabled a setting in the plugin but as I mentioned, even with the free version they gave me the solution. For simple support functionality is the best plugin. I suppose that the premium version will do so much more if it is needed. Great great plugin.
2 سيپٽمبر 2022
there was a request for a small feature. The support team delivered my request to the developers, and they did it right away and sent me a beta plugin to solve my issue while I was on a Free plan! I love the way they handle the issues and care about customers, no matter free or paid.
31 جُولاءِ 2022
Great product and great support from the team, way better than other SaaS products in the market. deep integration with WooCommerce and other WP functions that are helpful for agents and keeps the workflow efficient.
جمع: سڀ 32 تبصرا پڙهو

تعاون ڪندڙ & ڊولپرز

“Fluent Support – WordPress Helpdesk and Customer Support Ticket Plugin” اوپن سورس سافٽ ويئر آهي. ھيٺين ماڻھن ھن پلگ ان ۾ حصو ورتو آھي.

تعاون ڪندڙ

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لاگ تبدیل ڪريو

1.6.7 (Date: November 24, 2022)

  • Migrate Tickets from JS Help Desk
  • Agent Assignee Record on Activity
  • Dynamic Dashboard
  • Agent Summary Exporter (Pro)
  • Migrate Tickets from Help Scout (Pro)
  • WooCommerce Purchase History Widget Redesigned (Pro)
  • Bug Fixes and Improvements

1.6.6 (Date: October, 2022)

  • Activity Log Filters
  • Active Tickets for Products
  • Waiting Tickets stat on Dashboard
  • Hourly Reports for tickets activity
  • New Trigger – Ticket Closed on Automation (Pro)
  • Close Ticket Silently (without triggering emails)
  • Migrate Tickets from Awesome Support
  • Migrate Tickets from SupportCandy
  • Bug Fixes and Improvements

1.6.5 (Date: August 24, 2022)

  • Added Auto Close Ticket Module based on ticket inactivity days (Pro)
  • Improved Saved Replies. Now you can add more replies (Pro)
  • Styling Improvements
  • Fixed Few minor issues on integrations

1.6.2 (Date: August 22, 2022)

  • Fixed fiw minor bugs regarding data sanitizations
  • Saved Replies issues Fixed
  • All external links are will open in new tab
  • Auto Linking linkable contents
  • Create new ticket flow improved from agent side

1.6.1 (Date: August 19, 2022)

  • Added – Ticket create action in FluentCRM
  • Added – FluentCRM list on ticket sidebar
  • Added – Fluent Support ticket summary in WP Dashboard toolbar
  • Added – Fluent Support ticket summary in WP Dashboard toolbar
  • Added – Fluent Support summary WP Dashboard Widget
  • Fixed – Customer ticket creatation page disappear on page reload
  • Improvement – Security
  • Improvement – Code Base

1.5.7 (Date: July 07, 2022)

  • Added – Customer Logout Feature
  • Added – Customer Password Reset Feature
  • Added – Avatar Reset Feature
  • Improvement – Code Base

1.5.6 (Date: May 26, 2022)

  • Improvement – Code Base
  • Fixed – Image alignment issue in email template
  • Fixed – Editor issue inside modal popup
  • Fixed – Customer avatar doesn’t display in customer portal
  • Fixed – Customer WP Profile Update doesn’t Reflect in Fluent Support Customer Profile

1.5.5 (Date: March 02, 2022)

  • Added – GDPR compliance and WordPress Data-Export API
  • Added – Today’s stats of tickets
  • Added – Attachment support in email notification
  • Added – Ticket moving feature from one mailbox to another
  • Fixed – Conflict while creating ticket from agent-end in some specific servers

1.5.4 (Date: January 19, 2022)

  • Added – Email notification on ticket assign
  • Added – Ticket priority selection in Fluent Forms integration
  • Added – Customer profile picture changing option in agent area
  • Added – Customer registration on ticket creation from agent area
  • Added – WordPress user registration on ticket creation from agent area
  • Added – Plugin PHP API
  • Added – Ticket customer changing option from agent dashboard
  • Added – Missing translations
  • Authentication Improvements
  • Fixed – Attachment issue
  • Fixed – Email notification not sending to customer when agent reply to a ticket

1.5.3 (Date: November 22, 2021)

  • Preview text issue fixed
  • Support for Non-Latin chars
  • Customer Delete Feature added

1.5.2 (Date: November 17, 2021)

  • File upload bug issue fixed
  • Ticket priority display issue fixed fixed

1.5.1 (Date: November 16, 2021)

  • Fix Registration shortcode fixed

1.5.0 (Date: November 16, 2021)

  • Save notifications improvement
  • Enforcing hook names convention
  • The final release for public launch

1.4.6 (Date: November 15, 2021)

  • UI & UX Improvements
  • Added Signup and Login Form
  • Fully Translation Ready

1.4.2 (Date: November 14, 2021)

  • UI Improvements
  • Data Syncing Issue Fixed

1.4.1 (Date: November 13, 2021)

  • Remove Fluent Forms Dependencies
  • Deep integration with FluentCRM
  • UI Improvements

1.4.0 (Date: November 12, 2021)

  • Initial Release